The terms behind our AI work

These terms govern the website and AI engineering, model-system, and related professional services supplied by Volume Labs Private Limited (“Volume Labs”, “we”, “us”). A signed proposal, statement of work, or master services agreement may add to or replace parts of these terms for a specific engagement.

1. Engagements and scope

Project scope, model or system deliverables, evaluation criteria, schedule, responsibilities, assumptions, and fees are defined in a written proposal or statement of work. Research, experimentation, and model behaviour may produce findings rather than a predetermined result. Work outside scope requires a written change request or separately approved time-and-materials allocation.

2. Client responsibilities

• Provide timely access to decision-makers, domain experts, systems, representative data, evaluation samples, and feedback needed for delivery.
• Confirm that data, prompts, content, model artifacts, and other materials supplied to us may lawfully be used for the engagement.
• Review deliverables, evaluation findings, and identified model limitations within the acceptance period stated in the proposal.

3. Fees and payment

Invoices, milestones, taxes, deposits, and payment dates follow the applicable proposal. Unless stated otherwise, invoices are due within 15 days. We may pause work on overdue accounts after reasonable notice. Approved model API, inference, data, licensing, cloud, and other third-party costs may be charged as identified in scope.

4. Changes and delays

New requirements, delayed approvals, unavailable data or dependencies, or changes to models, providers, APIs, licences, and third-party platforms can affect cost, performance, and schedule. We will identify material impact before proceeding whenever reasonably possible.

5. Intellectual property

After full payment, the client receives the rights to custom deliverables specified in the proposal, which may include application code, evaluation assets, prompts, retrieval configurations, or fine-tuned adapters and weights where expressly agreed and legally transferable. Each party retains its pre-existing tools, models, data, know-how, libraries, processes, and materials. Open-source models, foundation models, datasets, APIs, and third-party components remain subject to their respective licences and provider terms.

6. Confidentiality and data

Each party will protect the other’s confidential information and use it only for the engagement. Project data may include prompts, model inputs and outputs, retrieval content, evaluation datasets, and feedback. Personal data is handled according to our Privacy Policy and any project-specific data processing terms.

7. Model outputs and warranties

We will perform services with reasonable skill and care. AI systems are probabilistic and may produce incomplete, inaccurate, or unexpected outputs. Evaluations reduce and measure identified risks but do not guarantee accuracy in every circumstance. Except where law prohibits, other warranties are excluded, including guarantees of a particular model outcome or continued availability or behaviour of third-party models and services.

8. Liability

Clients remain responsible for appropriate human review and decisions made from model outputs unless a signed agreement expressly assigns a responsibility otherwise. Neither party is liable for indirect, special, or consequential loss. To the extent permitted by law, our aggregate liability is limited to fees paid under the affected statement of work during the preceding six months. This does not limit liability that cannot legally be limited.

9. Termination

Either party may terminate for an uncured material breach after written notice. The client remains responsible for completed work, consumed model or infrastructure charges, committed third-party costs, and orderly wind-down effort through the termination date.

10. Law and contact

These terms are governed by Indian law, with courts at Bhopal, Madhya Pradesh having jurisdiction. Questions may be sent to support@volumelabs.live. Registered office: C-254 Raksha Vihar Colony, Parwaliya Sadak, Fanda, Bhopal, Madhya Pradesh, India — 462030.