Your information, handled responsibly

This policy explains how Volume Labs Private Limited processes personal data when you visit this website, contact us, or work with us on an AI engineering or model-system engagement.

1. Information we collect

• Enquiry data: name, email, company, budget range, and AI opportunity details you choose to send.
• Engagement data: contacts, contracts, invoices, communications, access records, prompts, retrieval materials, datasets, evaluation samples, model inputs and outputs, feedback, and other materials needed to deliver agreed work.
• Technical data: limited server, application, model, and security logs such as IP address, browser, requested service, timing, error, and access events where relevant to an operated system.

2. How we use it

We use data to respond to enquiries; assess, evaluate, and deliver AI systems; operate and secure our website and project environments; monitor agreed model quality; manage commercial relationships; meet legal obligations; and improve our services. We do not sell personal data.

3. Project and client data

When we process data inside a client system or on a client’s behalf, the client generally determines the purpose and means of processing and we act on documented instructions. Project-specific rules may cover permitted data, model training or adaptation, evaluation, access, storage, retention, deletion, and subprocessors. We do not assume that client data may be used to train a model unless the applicable agreement and lawful instructions permit it.

4. Model and service providers

Where approved for an engagement, prompts, context, model inputs, or outputs may be processed by model, inference, cloud, data, observability, or evaluation providers. Provider identity, location, retention, training settings, and contractual controls depend on the selected architecture and may be defined in the applicable agreement. We seek to limit disclosure to what is reasonably necessary for the service.

5. Other sharing and international processing

Information may also be shared with personnel and vetted providers supporting communication, accounting, delivery, or security; with professional advisers; or when law requires. Services may involve providers or team members in multiple countries. Where required, we use appropriate contractual and organisational safeguards for transfers.

6. Retention and security

We retain information only as long as needed for the collected purpose, model evaluation and delivery commitments, dispute handling, and legal records. Retention for prompts, traces, datasets, and model outputs may be set per engagement and provider. We use reasonable access controls, encryption in transit, managed credentials, environment separation, and least-privilege practices.

7. Your choices and rights

Depending on applicable law, you may request access, correction, deletion, restriction, portability, or withdrawal of consent. Some records must be retained for legal or contractual reasons. Contact us using the details below.

8. Contact

Data fiduciary / controller

Volume Labs Private Limited

Privacy contact

support@volumelabs.live

Registered office

C-254 Raksha Vihar Colony, Parwaliya Sadak, Fanda, Bhopal, Madhya Pradesh, India — 462030

CIN

U62010MP2026PTC084678

9. Updates

We may revise this policy as our services, model providers, processing activities, or legal obligations change. The effective date above identifies the current version.