Fair terms for model-specific work

AI engineering services reserve specialist time and produce research, evaluations, model configurations, and systems specific to each client. For that reason, they are not refunded in the same way as standard retail products. The signed proposal or statement of work controls where it states different terms.

1. Deposits

Deposits secure capacity and fund domain discovery, data and evaluation planning, technical research, and project setup. Once work begins, deposits are generally non-refundable except where required by law or where we are unable to provide the agreed services.

2. Completed work

Fees for accepted milestones, delivered time, completed benchmarks or experiments, approved model and infrastructure usage, approved third-party costs, and work completed up to a cancellation date are non-refundable. If a prepaid amount exceeds work performed and committed costs, the unused balance will be returned.

3. Cancellation

Either party may request cancellation in writing. We will stop new work as soon as reasonably practical, document completed work and evaluation findings, identify consumed or committed costs, and provide deliverables eligible for handover after outstanding invoices are settled.

4. Defects and disputes

Report a suspected reproducible non-conformity within the support or acceptance period in the proposal. Variable model output, third-party model changes, or failure outside agreed evaluation criteria is not automatically a defect. We will first attempt to correct reproducible issues within scope. Billing disputes should be raised within 15 days of invoice receipt.

5. Processing refunds

Approved refunds are returned through the original payment method where possible. Bank and payment-provider timelines may vary. Taxes are adjusted as permitted by applicable law.

6. Contact

Send cancellation or billing requests to support@volumelabs.live with the project and invoice reference.